nagahitam Privacy Policy

This page describes what we collect when you use nagahitam and how we keep that data protected. We process your personal information only for account verification, payment processing, and legal compliance. We do not sell your data to third parties.

Our privacy practices apply across all nagahitam access points—our Android app, iOS web version, and desktop site. Your account data syncs securely between devices, and your KYC documents remain encrypted on our servers. We commit to transparency: you can request, review, or delete your data at any time by contacting our support team.

Read this policy to understand what information we collect, how we use it, who we share it with, and what rights you have under applicable laws.

What data we collect on nagahitam

We collect three categories of information: account data, payment data, and activity data.

Account data: When you register on nagahitam, we ask for your email address, a password you choose, and your phone number. We use these to create your account and send you verification codes, password resets, and important account notices. During KYC verification, we collect your full name, date of birth, residential address, and a photo of your ID (passport, national ID, or driver's license). We also request a selfie holding your ID to confirm your identity. We store these documents encrypted on our servers and use them only for account verification and legal compliance.

Payment data: When you deposit or withdraw, we record the amount, payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), timestamp, and settlement status. We do not store full credit card numbers or complete bank account details—only payment method type and the last four digits. Your payment processor (your e-wallet provider or bank) handles the actual transaction; we receive only a confirmation.

Activity data: We log your login times, IP address, device type (Android, iOS, desktop), and game activity (matches viewed, bets placed, results). We use this data to detect fraud, prevent account takeover, and improve our platform performance. We may retain this data for up to 12 months.

We do not collect location data on nagahitam

We do not request access to your phone's GPS or location services. We use your IP address only to detect your country and verify you're not in a restricted jurisdiction.

How we use your data on nagahitam

We use your data for four primary purposes:

Account management: We verify your identity, process your deposits and withdrawals, handle password resets, and send you account notifications.
Fraud prevention: We analyze login patterns, payment activity, and device information to detect and prevent account takeover, money laundering, and other illegal activity.
Legal compliance: We retain KYC documents and transaction records to comply with anti-money-laundering (AML) regulations and local laws in jurisdictions where we operate (Jakarta, Surabaya, Bandung, Medan, and supported regions).
Platform improvement: We analyze anonymized activity data to understand how users interact with nagahitam, identify bugs, and improve performance on Android, iOS, and desktop.

We do not use your data for marketing email campaigns, targeted advertising, or third-party profiling unless you explicitly opt in. You can manage your notification preferences in your account settings under Preferences.

Third-party processors and your data on nagahitam

We work with third-party service providers to operate nagahitam. These include:

Payment processors: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment providers, and online payment, e-wallet, mobile banking, local payment banks receive your payment information to process deposits and withdrawals.
Cloud providers: Our servers may sit outside your jurisdiction (typically in Southeast Asia). We encrypt all data in transit and at rest.
KYC verification services: We use automated ID verification tools to check your documents. These tools are encrypted and do not retain copies longer than 24 hours.
Customer support platform: Our in-app chat and email support use encrypted channels. Support staff can see your account balance and transaction history only to help resolve your issue.

All third-party processors sign data-protection agreements with us and commit to the same privacy standards. We do not authorize them to use your data for their own marketing or commercial purposes.

We do not share your data with other gaming platforms, betting syndicates, or unrelated commercial partners. Payment processors and payment networks (Visa, Mastercard, bank networks) receive data only as necessary to process your transaction.

Your rights on nagahitam

You have the right to access, correct, and delete your personal data. To exercise these rights, contact our support team via in-app chat or email. We will respond within 30 days.

Access: You can request a copy of all data we hold about you. We provide this in a readable format.
Correction: If your personal details (name, address, phone) are inaccurate, you can update them in your account settings or request we correct them.
Deletion: You can request we delete your account and associated data. We will retain transaction records only as required by law (typically 5–7 years for AML compliance).
Objection: You can object to our processing of your data for marketing or analytics. We will honor your request within 7 business days.

If you believe we mishandled your data, you have the right to lodge a complaint with your local data-protection authority.

Cookies and tracking on nagahitam

Our nagahitam app and website use cookies and local storage to remember your login session, your account preferences, and your game history. Cookies expire after 30 days of inactivity—you will then need to log in again.

We use analytics cookies to understand how users access nagahitam (which device, which browser, time spent on each screen). These cookies do not identify you personally—they track anonymous usage patterns. You can disable cookies in your browser settings, but some features may not work correctly.

We do not use third-party cookies for retargeting or behavioral advertising. We do not embed tracking pixels from social-media platforms.

How we secure your data on nagahitam

We encrypt all data in transit (between your phone and our servers) using industry-standard TLS encryption. Your password is hashed, not stored in plain text. KYC documents and payment information are encrypted at rest on our servers.

We recommend enabling two-factor authentication (2FA) on your nagahitam account. Go to Account Settings → Security and choose SMS or email delivery. This adds an extra layer of protection even if someone learns your password.

Our servers are protected by firewalls, intrusion-detection systems, and regular security audits. We limit staff access to your data—only our verification team views KYC documents, and only our support staff can see account details when you contact them for help.

If we discover a data breach, we will notify you within 72 hours and inform your local data-protection authority as required by law.

How long we keep your data on nagahitam

We retain your data only as long as necessary:

Account data (email, password, phone): For the lifetime of your account, plus 30 days after deletion or deactivation.
KYC documents: For 7 years to comply with anti-money-laundering regulations, then we securely delete them.
Payment records: For 7 years for tax and compliance purposes.
Login and activity logs: For 12 months, then we anonymize and archive them.
Support chat history: For 2 years, then we delete it unless we need to retain it for a dispute.

If you request deletion of your account, we will delete all non-required data immediately. We will retain only KYC documents and transaction records as mandated by law.

Contact us about privacy on nagahitam

If you have questions about this privacy policy or how we handle your data, contact our support team:

In-app chat: Tap Help in our app or web version.
Email: Use the contact form on our platform or email our support address.
Phone: Call our support line during business hours (available in Jakarta, Surabaya, Bandung, and Medan).

We respond to privacy inquiries within 30 days. If you're not satisfied with our response, you can escalate your complaint to your local data-protection authority.

This privacy policy is effective as of the date posted and may be updated periodically. We will notify you of any material changes by email or in-app notification. Continued use of nagahitam after changes indicates your acceptance of the updated policy.

Privacy policy and jurisdiction on nagahitam

This privacy policy applies to all users of nagahitam, regardless of location. However, data protection laws vary by country. If you are in a jurisdiction with specific privacy regulations (such as the European Union's GDPR), those laws may provide you with additional rights beyond what this policy describes.

Our servers may be located outside your jurisdiction. By using nagahitam, you consent to your data being processed in the locations where our servers operate. We commit to maintaining the same security and privacy standards regardless of server location.

We do not offer nagahitam in jurisdictions where online gaming is prohibited. If you attempt to access nagahitam from a restricted region, your account may be suspended. Before opening an account, verify that access to nagahitam complies with your local law.

For questions about how applicable laws affect your privacy rights on nagahitam, contact our support team or consult a local legal advisor.